Last Updated: 28 September 2026
Global India Getaways (“GIG”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, process and protect personal information when you visit or use globalindiagetaways.com (“Website”), submit an enquiry, communicate with us, purchase an HEP or use our services.
By using our Website or voluntarily providing your personal information to us, you acknowledge this Privacy Policy and the purposes described below, subject to applicable law.
1. Information We May Collect
Depending on the service or interaction, we may collect information such as:
Full name
Contact number
Email address
Residential or correspondence address
Date of birth and age, where required
Details of spouse, children or accompanying travellers where required for a holiday booking
Identification and verification information, where required for enrolment or service delivery
Payment and transaction details
HEP and booking information
Holiday preferences and travel-related information
Communication and enquiry history
Information voluntarily provided through forms, emails, WhatsApp or other communication channels
Technical information relating to your use of our Website, such as IP address, browser type, device information and website usage data, where applicable
We seek to collect only information reasonably necessary for the relevant purpose.
2. How We Collect Information
We may collect information when you:
Submit an enquiry through our Website
Fill out an application or enquiry form
Contact us by phone, email, WhatsApp or other communication channels
Purchase or apply for an HEP
Make a payment
Request or confirm a holiday booking
Participate in a promotional offer or campaign
Communicate with our customer service or relationship management team
Visit or interact with our Website
3. Why We Use Your Information
We may use personal information for purposes including:
Responding to enquiries and requests
Providing information about our products and services
Processing HEP applications and enrolments
Verifying customer information
Processing and reconciling payments
Managing holiday eligibility
Processing and managing holiday bookings
Communicating booking confirmations and service updates
Providing customer support
Managing complaints and grievances
Providing applicable promotional or joining benefits
Maintaining customer and transaction records
Preventing fraud, misuse or unauthorised activity
Complying with applicable legal, regulatory and accounting requirements
Improving our Website, products and customer experience
Sending relevant service-related or promotional communications, where permitted by applicable law
4. Consent and Voluntary Information
Where consent is required under applicable law, we will seek consent in an appropriate manner for the specified purpose.
You may choose not to provide certain information. However, where particular information is necessary to provide a requested product or service, failure to provide such information may prevent us from processing the enquiry, enrolment, payment or booking.
Where processing is based on consent, you may withdraw your consent in accordance with applicable law and the available withdrawal mechanism.
Withdrawal of consent may affect our ability to continue providing certain services where the information is necessary for that service or where continued processing is otherwise permitted or required by law.
5. Information About Other Travellers
If you provide personal information relating to your spouse, children, family members or other accompanying travellers, you should ensure that you are authorised to provide such information and that the information provided is accurate.
Such information may be used for purposes including holiday booking, accommodation arrangements, identification, verification and service delivery.
6. Sharing of Personal Information
We may share relevant personal information where reasonably necessary for providing our services, including with:
Hotels, resorts and accommodation providers
Travel and booking service providers
Payment gateways and payment service providers
Technology and software service providers
Customer-support or communication service providers
Verification or documentation service providers
Professional advisers, auditors or consultants where necessary
Government authorities, regulators or law-enforcement agencies where required or permitted by law
We seek to share only information reasonably necessary for the relevant purpose.
We do not sell your personal information as a product or commodity.
7. Third-Party Service Providers
Some services may be provided through third-party platforms, suppliers or service providers.
Such providers may process information on our behalf or independently in connection with the services they provide.
Where applicable, their own privacy policies and terms may also apply.
8. Payment Information
Payments may be processed through authorised payment gateways or financial service providers.
Where payment is processed through a third-party payment gateway, payment information may be handled directly by that provider in accordance with its applicable security practices and privacy policy.
GIG does not intend to retain complete card credentials such as full card numbers, CVV or PINs unless specifically required and lawfully permitted.
9. Cookies and Website Technologies
Our Website may use cookies and similar technologies to improve functionality, understand Website usage, maintain security and improve user experience.
Cookies may also be used by certain third-party services integrated with the Website.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
10. Marketing and Communications
We may use your contact information to communicate with you regarding enquiries, products, services, bookings, offers or other relevant information, subject to applicable law.
Where consent is required for promotional communications, we will obtain such consent through an appropriate mechanism.
You may request to stop receiving promotional communications by using the available unsubscribe/opt-out mechanism or by contacting us.
Service-related communications necessary for an existing enquiry, booking or customer relationship may still be sent where permitted or required.
11. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
However, no method of electronic transmission, storage or online communication can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their passwords, payment information, devices and communication accounts.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and business records, resolving disputes, enforcing agreements and complying with legal, regulatory, accounting or other applicable requirements.
When personal information is no longer required for a legitimate purpose or legal obligation, it may be deleted, anonymised or otherwise disposed of in accordance with applicable law and our internal procedures.
13. Your Rights
Subject to applicable law and its conditions, you may have rights relating to your personal information, including the right to:
Obtain information about processing of your personal data
Request correction or updating of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your personal information
Nominate another individual to exercise applicable rights in accordance with law
Requests may be subject to reasonable verification to protect the privacy and security of the individual concerned.
14. How to Exercise Your Rights
For privacy-related requests, questions, consent withdrawal or grievances relating to personal information, you may contact us using the details below:
Global India Getaways
Email: headoffice@globalindiagetaways.com
Phone: 022 6971 0308
Address: 2nd Floor, 177, Plot - 909, Block - GE, Rajdanga Main Road, Kolkata - 700107
We will review and respond to privacy-related requests within the period applicable under relevant law.
15. Children's Information
Our Website is not intended to independently collect personal information directly from children for purchasing products or entering into contractual arrangements.
Where information relating to children is required for a family holiday or booking, such information may be provided by a parent, legal guardian or authorised adult for the purpose of providing the relevant service.
16. Links to Other Websites
Our Website may contain links to third-party websites, booking platforms or other external services.
We are not responsible for the privacy practices, security or content of third-party websites.
Customers are encouraged to review the privacy policies of such third-party websites before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws and regulations.
The updated version will be published on this page with a revised “Last Updated” date.
18. Governing Law
This Privacy Policy shall be governed by the laws of India.
Any rights or obligations relating to personal data shall be subject to applicable data-protection and privacy laws and regulations in force from time to time.
19. Contact Us
If you have any questions regarding this Privacy Policy or the way we handle personal information, please contact:
Global India Getaways
2nd Floor, 177, Plot - 909, Block - GE,
Rajdanga Main Road, Kolkata - 700107
Email: headoffice@globalindiagetaways.com
Phone: 022 6971 0308
Website: globalindiagetaways.com
Last Updated: 28 September 2026