Frequently Asked Questions

Global India Getaways (GIG) is a travel and holiday solutions company offering Holiday Entitlement Plans (HEP) and other travel-related services designed to help customers plan and enjoy holidays over a defined period.

A HEP provides eligible customers with a defined holiday accommodation entitlement during the validity period of their selected plan, subject to the applicable plan terms, payment eligibility, availability and booking conditions

The standard HEP entitlement is up to 7 nights per HEP year, unless a different entitlement is specifically mentioned in your selected plan.

The 7 nights may generally be split into multiple stays, subject to the applicable booking conditions.

Yes, for eligible HEP plans, unused entitlement may be carried forward subject to the accumulation limits specified in your HEP Terms & Conditions.

Advance use may be available for 3-year and longer HEP plans, subject to the applicable HEP Terms & Conditions and eligibility requirements.

Advance use does not increase your total entitlement or extend the validity of your HEP

Any HEP with a validity of less than 3 years is classified as a Test & Try Plan, irrespective of the number of nights included.

Test & Try Plans have separate conditions relating to booking, accumulation, advance use and cancellation

Your holiday eligibility depends on your selected payment plan.

For example, depending on the applicable plan, holiday eligibility may begin after completion of a specified number of EMIs or after the applicable waiting period for full payment.

The exact milestone applicable to you will be mentioned in your HEP Application and Holiday Eligibility & Payment Terms.

Yes. You may pay future EMIs in advance.

Once the payment is received and reconciled by GIG, it may be counted towards the applicable holiday eligibility milestone, provided there are no overdue payments and all other conditions are satisfied

Holiday eligibility may be placed on hold while applicable EMIs, ASF or other dues remain outstanding.

Holiday eligibility can be restored after the overdue amount has been fully paid and reconciled, subject to the other applicable eligibility conditions.

Recommended booking notice depends on your HEP plan.

For example:

3-Year HEP: Domestic – 60 days; International – 90 days
5-Year HEP and above: Domestic – 30 days; International – 45 days

Shorter notice requests may also be considered subject to availability

Peak and festival-season bookings may be subject to special conditions, additional charges or availability restrictions.

Christmas/New Year is subject to the applicable blackout period stated in the HEP Terms & Conditions.

The standard blackout period is 20 December to 5 January, inclusive.

Bookings during this period are ordinarily not available, although an exception may be considered by GIG in writing, subject to availability and applicable conditions.

You may request your preferred destination and accommodation.

However, all bookings are subject to availability. A specific hotel, room category or property is confirmed only when it appears in your official booking confirmation

If the requested accommodation is unavailable, GIG may offer an alternative accommodation based on availability and the applicable plan conditions.

Meal benefits depend on the meal plan selected with your HEP.

Where a meal plan is included but cannot be provided at the confirmed accommodation, applicable reimbursement or adjustment may be provided according to your HEP Terms & Conditions

The Annual Service Fee is an applicable annual service charge associated with maintaining and servicing your HEP.

The applicable ASF amount and payment conditions are specified in your HEP documents.

A Complimentary Holiday may be provided as part of a joining or promotional offer.

Its eligibility and usage conditions are separate from your regular HEP holiday entitlement and depend on the specific offer provided at the time of enrolment

Where applicable, the standard minimum payment milestones are:

Full Payment: After 1 month
50% Down Payment Plan: After 1 month
30% Down Payment Plan: After 2 EMIs
10% Down Payment Plan: After 3 EMIs

The Complimentary Holiday remains subject to availability, applicable booking rules and other conditions of the offer.

The Free-Look Period allows eligible customers to cancel their HEP within the applicable period.

Generally:

3-Year, 5-Year and longer HEP: 7 days
Test & Try Plans: 1 day

The exact Free-Look conditions are stated in the applicable HEP Terms & Conditions.

You may request cancellation after the Free-Look Period.

However, amounts already paid are ordinarily non-refundable after the applicable Free-Look Period unless otherwise provided under the applicable HEP terms or required by law

Where a refund is applicable, it is ordinarily processed through the original payment method or another mutually accepted method.

GIG will ordinarily process an eligible refund within 45 days after receiving and verifying a valid refund request, subject to payment reconciliation and resolution of any payment dispute or chargeback.

Where necessary, an eligible refund may be processed in multiple instalments without reducing the total eligible refund amount.

Transfer may be permitted subject to GIG's applicable procedure, documentation, approval and any applicable charges.

The specific conditions are provided in the HEP Terms & Conditions

Yes. Your eligible family members or accompanying guests may stay subject to the occupancy limits of your HEP and the confirmed hotel.

Additional guests, extra beds, additional rooms or upgrades may involve additional charges.

International destinations are available under applicable HEP plans according to their destination coverage.

International holidays remain subject to passport, visa, travel-document, destination, availability and other applicable requirements.

Certain premium international destinations may attract a Premium International Destination Supplement under applicable HEP plans.

The applicable amount and destinations are specified in the HEP Terms & Conditions and will be communicated before confirmation

No. A HEP provides holiday accommodation entitlement and does not provide ownership of any hotel, resort, property or real estate.

You can contact GIG through the official booking/customer-support channels and submit your preferred destination, travel dates and other required details.

Your booking request will be checked for eligibility and availability before confirmation

No. A booking request is not a confirmation.

Your holiday is confirmed only after eligibility and availability are verified and an official booking confirmation is issued by GIG.

You can contact us through:

Website: globalindiagetaways.com
Email: headoffice@globalindiagetaways.com
Phone: 022 6971 0308

Office Address:
2nd Floor, 177, Plot - 909, Block - GE,
Rajdanga Main Road, Kolkata - 700107

The detailed terms applicable to your HEP are provided in your HEP Application, Holiday Eligibility & Payment Terms and HEP Terms & Conditions.

You should carefully review these documents before making your purchase.